At Hanzo UK, we are committed to providing our customers with high-quality products and exceptional service. If you need to return an item, please review the following guidelines:
Return Eligibility
We accept returns under the following conditions:
- The item must be unused, undamaged, and in its original packaging, unopened.
- The return must be initiated within 14 days of the purchase date.
- A valid proof of purchase (e.g., receipt or order confirmation) is required.
Return Process
Contact Hanzo UK to initiate your return:
Email: info@hanzonation.co.uk
Once approved, securely package the item in its original packaging to prevent damage during transit.
Ship the item to the following address:
Return Address:
Pettine Group / T/A Hanzo UK
59 St Thomas Road
Chorley
PR7 1JE
Note: Customers are responsible for all return shipping costs. We recommend using a tracked shipping method to ensure the safe delivery of your return.
Refunds and Processing
Upon receiving and inspecting the returned item, we will process your refund or exchange.
Refunds will be issued to the original payment method within 7-10 business days.
Important Notes
Items that do not meet the above criteria (e.g., used, damaged, or not in their original packaging) may not be eligible for a refund or exchange.
Hanzo UK is not responsible for returns lost or damaged during shipping.
For any questions or concerns about our returns policy, please contact us at info@hanzonation.co.uk.