At Hanzo UK, we are committed to providing our customers with high-quality products and exceptional service. If you need to return an item, please review the following guidelines:

Return Eligibility

We accept returns under the following conditions:

• The item must be unused, undamaged, and in its original packaging, unopened.
• The return must be initiated within 14 days of the purchase date.
• A valid proof of purchase (e.g., receipt or order confirmation) is required.

Return Process

1. Contact Hanzo UK to initiate your return:
   Email: info@hanzonation.co.uk
2. Once approved, securely package the item in its original packaging to prevent damage during transit.
3. Ship the item to the following address:
   Return Address:
   Pettine Group / T/A Hanzo UK
   59 St Thomas Road
   Chorley
   PR7 1JE
   Note: Customers are responsible for all return shipping costs. We recommend using a tracked shipping method to ensure the safe delivery of your return.

Refunds and Processing

• Upon receiving and inspecting the returned item, we will process your refund or exchange.
• Refunds will be issued to the original payment method within 7-10 business days.

Important Notes

• Items that do not meet the above criteria (e.g., used, damaged, or not in their original packaging) may not be eligible for a refund or exchange.
• Hanzo UK is not responsible for returns lost or damaged during shipping.

For any questions or concerns about our returns policy, please contact us at info@hanzonation.co.uk.